Making Complaints, online casino complaints.

Online casino complaints

New casino sites to play real money

While the majority of players will claim to have good experiences with online casinos, there is always the chance that an online casino will misbehave. If this does happen, players need to know how they can safely and effectively file a complaint about any online casino and have the issues addressed and hopefully resolved. If players feel they have a legitimate complaint about an online casino, they will have to learn where the casino is licensed. The complaint can be directed to the governing body. Each online casino will usually have a link at the bottom of the page connecting players to the appropriate government website. Players will then submit complaint forms. In addition to the information required on the form, players should include any other relevant information as well as dates and times of incidents. Some governments will take immediate action and begin investigating the complaint. It may take weeks or even months to hear a response. If the claim is supported, the government will notify players on how to proceed.

Making complaints

Learn about your options when online casinos misbehave. UK players have several options when it comes to lodging complaints against online casinos.

Making a complaint

While the majority of players will claim to have good experiences with online casinos, there is always the chance that an online casino will misbehave. If this does happen, players need to know how they can safely and effectively file a complaint about any online casino and have the issues addressed and hopefully resolved.

Complaining to licensing government

If players feel they have a legitimate complaint about an online casino, they will have to learn where the casino is licensed. The complaint can be directed to the governing body. Each online casino will usually have a link at the bottom of the page connecting players to the appropriate government website. Players will then submit complaint forms. In addition to the information required on the form, players should include any other relevant information as well as dates and times of incidents. Some governments will take immediate action and begin investigating the complaint. It may take weeks or even months to hear a response. If the claim is supported, the government will notify players on how to proceed.

Complaints to ecogra

Most online casinos that are reputable will attempt to handle any player complaint and rectify the situation. If the casino does not respond to multiple complaints and it is an ecogra casino, complaints can be directed to ecogra. This organisation will help players resolve casino disputes and will take any action against the casino as necessary. Since ecogra casinos must meet strict standards, player complaints are taken very seriously. Before filing with ecogra, players should always try to contact the casino directly and make sure that the complaint is legitimate and supported.

Use websites for complaints

When players have an issue with any online casino, they can make use of some websites to file complaints. While these are not formal complaints that are being filed, they will inform other players of the issue at hand. These websites are often referenced by new players looking for reliable and reputable online casinos and this information can be very helpful when making a decision. Players should direct their complaints to trusted sites, including casino meister and ask gamblers. These sites have a great reputation for reviewing and suggesting only the most reputable casinos available online.

Casino complaints

Having a problem with a casino? We can help!

Our casino complaints service is available free for our players. We do our best to mediate between players and online casinos.

Our alternative dispute resolution official holds associate level membership with the chartered institute of arbitrators.

King billy

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18bet

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Above you’ll find a list of all complaints that thepogg.Com has dealt with. At the top you’ll find a list of the complaints that are currently being processed. The only people that will be able to view a complaint that is currently being dealt with are site staff, the customer who lodged the complaint and the casino rep who is helping to resolve the complaint. This is to ensure privacy during the mediation which is more conducive to successful resolution. Complaints that have been closed can be found beneath this and are open for everyone to read.

Thepogg.Com’s wealth of experience managing player complaints provides us with unique insight into the business practicies of a large swathe of gambling sites. This insight allows up to provide you with reliable and well informed information on the best online casinos.

We also provide informed opinions on new online casinos ensuring that our readers are informed how about how the licenses that have opened new properties have treated players in the past. If a license has always been cooperative in the management of player complaints and has always treated players fairly you know that a new casino on this license is very likely safe to play with. Conversely, if you know that the license holder has mistreated players in the past, why would the be different now simply because they have a new url?

To compliment our casino reviews we review the latest slots games so that our readers know the best online slots to play and conduct bonus simulations so that players can know which casino sign up bonus is best for them.

All in all we offer our reader stacks of resources that cannot be found anywhere else.

To improve your user experience, we use cookies.

By clicking any link on this page you are giving your consent for us to set cookies.

The united kingdom of great britain and northern ireland sits to the north-west of mainland europe. The united kingdom shares a border with the republic of ireland and has coasts on the atlantic ocean, celtic sea, north sea, irish sea and english channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the united kingdom is entirely regulated and licensed by the UKGC – the united kingdom gambling commission. Should players resident in the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.

The most common online gambling complaints

Whenever people ask me what the most common internet gambling complaints are, they always get disappointed with the answer. So let’s get the bad news out of the way straight off:

The single most common type of complaints aren’t really complaints at all. That’s because they’re fraudulent cases where the player has tried one version of scam or another on the casino and failed, so they come to people like us in order to get their money back or to pressure the casino into giving up the money they’ve won but don’t deserve. I’m lumping everything into this category including multiple accounts, collusion, “bonus sharing”, bogus documents, self-exclusion scams, you name it: anything where the player is knowingly trying to pull one over on the casino in order to gain an advantage. Roughly speaking about 30% of the thousands of complaints I’ve received over the years fall into this category. Fraud is a big part of the online gambling scene and that doesn’t look like it’s going to change any time soon.

The second most common type of complaints are, again, not really complaints at all. In this case they’re complaints that simply can’t be processed because they’re fatally botched in one way or another that prevents the case from moving forward. It might be that the player goes AWOL after filing the complaint, or they neglect to provide important information and aren’t willing or available to correct the problem, or the case is simply beyond the scope of any reasonable arbitration effort (“make the casino be nice to me” or suchlike). Whatever the reasons the bottom line is that these cases are DOA (“dead on arrival”) and nothing within reason can be done to process them further. Again we’re talking about (roughly) 30% of the total cases received.

Of the remaining 40% or so of complaints received we’re dealing with legitimate, actionable cases that an arbitrator can sink their teeth into and (hopefully) produce some meaningful results. So what kind of complaints are we talking about?

That 40% of legit cases breaks down something like this, sorted most to least common:

• Terms violations. By far and away the single most common (legit) complaint area. The bottom line is that the terms rule and players simply must read and comply with them. Failure to do so creates pain and tears, not to mention lost monies. And ignorance is no excuse;


• Slow-pay/no-pay problems. Where the casino is dragging its feet or otherwise failing to make payments that are legitimately owed to the player. The main issue here is applying effective pressure to the casino — usually a matter of making it clear that they need to do the right thing or suffer the consequences — in order to get the money flowing to the player;


• Dirty tricks from unscrupulous (or simply crooked) casinos. What can I say? Some casinos are run by criminally inclined people who want to hoover up as much money as they can from players who almost never have any recourse. The best way to avoid such situations is to research your casino before you hand over your money. Once they have your money they are in control;


• KYC problems. KYC means “know your customer” and this generally applies to the process of requesting documents and verifying a player’s identity, etc. The best way to avoid problems here is to give the casino what they ask for. Don’t tamper with your documents or you run the considerable risk of being nailed as a fraudster. Casinos tend to be a little paranoid in this area so be patient: if you are an honest customer it is almost always possible to resolve any documents problems that arise;


• Self-exclusion (SE) problems. Unfortunately SE is a work-in-progress for a large part of the industry in that the rules are being written (and rewritten) on a daily basis. Whatever SE services the casino offers, the bottom line is that successful SE depends on the player’s willingness to take responsibility for their actions. Be crystal clear that you want to self-exclude, put it in writing, get the casino to acknowledge your request in writing, and stick to your resolution to stop playing. Also be aware that the whole SE side of things is riddled with player fraud so any problems you have are going to be viewed with suspicion;


• Game errors or failures. Be aware that almost every casino in the business has a term that says something like “not liable for technical errors or failures”. A good casino will take care of their players if something of this sort occurs, most will just point to the terms and shake their heads. In the rare case where the error is widespread and enough players can prove it, the casino will make reparations. Proof keeps everyone friendly;


• Connectivity issues. See game errors or failures;


• Administrative errors. Such things are fairly rare but the blame is always on the player to prove that the casino is in error.

Word of advice

There’s one last but very important bit of advice I can offer: when it comes to your complaint, DOCUMENT EVERYTHING! When you send an email related to your complaint, save a copy. If you can get screenshots to document your issue, grab them. If you have an exchange with the casino on their chat service, get a transcript. I put it this way: proof keeps everything friendly. Without proof anyone can claim anything and, as it happens, they usually do.

Over and above the types of complaints, players should know that 50% or more of their complaints relate to casino bonuses. Over the years I’ve heard some pretty shocking things from casinos but the gist of it seems to be that many casinos view the bonus money they offer to players as “their money”, that is they see it as the casino’s money in the player’s account. Needless to say they are very reluctant to part with “their money” and as such no end of “problems” arise when it comes to players trying to hang on to (nevermind cash out) winnings they may have derived. Many of us believe that casino bonuses are far more hassle than they are worth. Many players can’t seem to resist the “free” money. The complaints inbox is never empty and bonuses are a primary reason for that. Caveat emptor.

Online casino complaints

You want to complain? Look at these shoes!…

Since the beginning, players have had issues with online casinos – either not playing, slow paying, closing customer accounts, or other miscellaneous deeds. Sometimes

it’s warranted; sometimes it drips of unethical rogueness. When players are left helpless and frustrated – the PAB service is here to assist.

Starting in september 2001, players had the PAB service. “pitch a bitch” – it was much more than tossing an angry female dog at your opponent, it was a cyber discourse between a disgruntled player and operator where we acted as a conduit. It is our arbitration service that we offer to our members free of charge.

In july 2016, it was renamed player’s arbitration (still PAB) since we are now certified arbitrators in the UK and EU.

We will contact casino operators on your behalf with your complaint anticipating an acceptable resolution. In some cases, the casino needs to be persuaded to do the right thing – we engage them with logic, fairness, and our unequaled expertise to get things right. In most cases, this is what happens.

Occasionally, online casinos are not receptive to player arguments and we get the “speak to the hand” treatment. Fair enough – the player will be guided elsewhere (licensing jurisdiction, etc.) but these results will be disseminated to the public. Also, those casinos who fail to conduct themselves within acceptable business practices will be reported in our casino warning section or in the infamous rogue pit if necessary.

What the PAB is:

• It’s free.


• It’s a way for players and affiliates to have their problems seen by the right person(s).


• It’s private and discreet.


• It’s effective and respected.

What the PAB is not:

• It’s not a way to make casinos pay.


• It’s not a public announcement service.


• It’s not a tool to blackmail or coerce casinos into capitulation.

What makes the PAB service different than other “complaint” services?

We are not limited to certain software providers, licensing jurisdictions, casino groups, or any other impediments – we can handle any complaint for anyone. Casinomeister has been a respected business since 1998, and we have contacts ranging from front-line supervisors – to owner/operators – to software providers and representatives of licensing jurisdictions. Many of these people we have met in person – sometimes frequently. In essence, we have the ability to contact the right people, and to give the right advice when advice is needed.

The PAB service is a private affair. It’s between us, the aggrieved, and casino operator. This is what makes the process so effective – it’s serious business.

Please before you submit a complaint, please take a look at our PAB policies and procedures. These have recently been completely re-written and are now a quick, easy read.

Submit a complaint

Take a look the casino complaints 2017 summary

Making complaints

Learn about your options when online casinos misbehave. UK players have several options when it comes to lodging complaints against online casinos.

Making a complaint

While the majority of players will claim to have good experiences with online casinos, there is always the chance that an online casino will misbehave. If this does happen, players need to know how they can safely and effectively file a complaint about any online casino and have the issues addressed and hopefully resolved.

Complaining to licensing government

If players feel they have a legitimate complaint about an online casino, they will have to learn where the casino is licensed. The complaint can be directed to the governing body. Each online casino will usually have a link at the bottom of the page connecting players to the appropriate government website. Players will then submit complaint forms. In addition to the information required on the form, players should include any other relevant information as well as dates and times of incidents. Some governments will take immediate action and begin investigating the complaint. It may take weeks or even months to hear a response. If the claim is supported, the government will notify players on how to proceed.

Complaints to ecogra

Most online casinos that are reputable will attempt to handle any player complaint and rectify the situation. If the casino does not respond to multiple complaints and it is an ecogra casino, complaints can be directed to ecogra. This organisation will help players resolve casino disputes and will take any action against the casino as necessary. Since ecogra casinos must meet strict standards, player complaints are taken very seriously. Before filing with ecogra, players should always try to contact the casino directly and make sure that the complaint is legitimate and supported.

Use websites for complaints

When players have an issue with any online casino, they can make use of some websites to file complaints. While these are not formal complaints that are being filed, they will inform other players of the issue at hand. These websites are often referenced by new players looking for reliable and reputable online casinos and this information can be very helpful when making a decision. Players should direct their complaints to trusted sites, including casino meister and ask gamblers. These sites have a great reputation for reviewing and suggesting only the most reputable casinos available online.

Online casino reviews

In our list of online casino reviews, we only display those which are:

✅ popular and reputable
✅ licensed in the UK
✅ recommended by our experts

Online casinos reviewed by our experts

• Beginner-friendly


• Mobile app available


• Gamification


• Reward scheme


• VIP service available


• Established reputation


• 1000+ games


• Live dealer games


• Ecogra audited


• Seen on TV


• Offers sportsbetting


• Play for free

• Welcome bonus


• First deposit bonus


• Deposit match bonus


• No deposit bonus


• High roller bonus


• Casinoguide exclusive


• Cashback bonus

Relatively small games library

Relatively small games library

Support limited hours, no live chat

No deposit bonus not available

UK games library contains only slots

Free spins only for certain games

Less games on mobile than desktop

Relatively small signup bonus

No signup bonus for UK players

Phone support not always available

Nice colour scheme, but generic design

How we conduct online casino reviews

Here at casinoguide, we are always on the lookout for new online casinos to review - but we only look at the best ones, and only select the best of the best to feature in our casino reviews. This saves you from having to wade through 10s or even 100s of online casinos offering substandard experiences.

Once an online casino has been selected by our experts for a review, we put the casino through its paces and assess it against our 6-point review criteria. These are the six factors which, according to players, are the most critical when choosing an online casino to play at.

✅ standout features – front and centre in our online casino reviews are the standout features, which define what makes that casino unique. This is important; there are so many online casinos to choose from and while many are similar, these subtleties can really make the difference.

✅ bonuses – everyone likes to make sure they get their money's worth, which is why choosing a casino offering the right kind of bonus is crucial.

✅ games – 99% of the time you spend on the online casinos we review will be on the games, so we take a very close look at the offering in this department.

✅ mobile experience – being able to switch seamlessly from playing on your laptop to playing on mobile is an important factor nowadays. Some players prefer to only play on mobile, and the online casino should cater for that.

✅ payment options – to play the games and claim your winnings, you need to be able to make deposits and withdrawals - our online casino reviews show you how.

✅ support and security – how can you trust the online casino being reviewed? What guarantees are there that they play fair? We answer these questions and more in our online casino reviews.

Here at casinoguide, we want to help you to make an informed decision when it comes to the online casino you play at. To this end, our aim is to provide you with all the relevant information in a clear and concise way.

This is what inspires our comprehensive online casino reviews and drives us to make each one as informative and helpful as possible.

No time for lengthy online casino reviews?

The expert, in-depth reviews here on casinoguide allow you to compare the different casinos listed, based on all possible criteria. Most importantly (for some players), there is also the casino bonus - reviews show the signup bonus which is available from each of the different casinos. Always be aware that there are various different terms and conditions attached to each bonus.

To make all of this information as accessible as possible, casinoguide highlights outstanding features from each particular casino, and gives overall rating, ranging from 1-5 stars.

Quickly find your ideal casino

Our filter feature, unmatched in its simplicity and helpfulness by any other online casino comparison website out there, is also at your disposal. Just specify your requirements and pick from the shortened list!

Casino reviews: gambling commission licensing

You’ll find that online casino reviews (UK) will talk about the gambling commission. For an online casino to be able to operate in great britain, they must have a valid license which has been issued by the UK gambling commission.

All of our casino reviews are for sites which are fully licensed and compliant with the UK gambling commission. This means that even if we don’t discuss licensing in one of our casino site reviews, you can rest assured that the casinos are totally legitimate so that you will be able to trust them with your money.

As one of the most reputable online casino review sites, we at casinoguide strive to refer you to the most fun, trustworthy, and simply the best online casinos there are.

Our list won’t only tell you the sites we think are offering the best online casino - reviews will also give you information about the different casino operators in detail. We will also explain how we went about reviewing each provider.

Casinoguide certificate of trust

Only interested in the best of the best? Our certificate of trust appears in the footer of any and all UK online casinos which have proven to our experts that they offer a world-class user experience from sign up, to deposit, to game, to withdrawal.

Standout features in casino reviews

There are a number of different 'standout features' that can differentiate one online casino from another. We identify these, and present them to you in our online casino reviews.

Some examples of standout features are:

• Particularly impressive website design


• Unusual or original functionality


• Gamification mechanics


• Extraordinarily large games library


• Virtual reality


• Generous rewards scheme

Of course, there are more of these being found all the time! There are few things we love more at casinoguide than reviewing a new online casino boasting a feature we haven't seen before.

Casino bonus reviews

When it comes to online casinos, one of the best ways to get the most out of your money is to take advantage of bonus offers. These offers can grant you bonus cash to spend if you fulfill certain criteria.

These bonus conditions can sometimes be confusing. We explain in detail with our casino bonus reviews how you can make sure you get the full bonus when using an online casino. Our online casino bonus reviews will also help you avoid getting caught out by some of the more disingenuous bonus offers.

Sometimes, bonus offers can seem far better on paper than they actually are. This is a complicated topic, so we have dedicated an entire section to online casino bonus reviews on each of our review pages. For a more general overview, check out our best online casino bonus page.

Bonus features

We have included a bonus features section in our online casino reviews. Here we will award points to an online casino for features which do not fit into any other sections. For example, we might give points to casinos which have won awards.

It should be noted that we have only taken into account awards which come from an independent and reputable body. We might also provide extra points for a casino which offers a VIP program or some sort of loyalty scheme. You can check out our review of the 888 casino bonus for an example.

Casino reviews: game selection

With online casino reviews, one of the most important aspects to consider is how good the games selection of each casino is. After all, the best user interfaces and bonus schemes in the world are no good if the casino doesn’t have a good selection of games for you to play.

The number of games is important, but our casino site reviews will also focus on the quality of each of the individual games, as well as the variety of games that are available. With literally thousands of casino games online to choose from, there's no excuses for providing a substandard games library!

Classics and new games

In order for a site to get good casino reviews, it should not only have all of the casino classics you have come to know and love (such as roulette), but also more exciting digital options, such as pinball roulette or multi wheel roulette.

When it comes to classic games such as blackjack, a good online casino should offer special alternatives such as blackjack surrender. In our online casino reviews, we focus a lot on slots games, as these are the most popular in the UK right now according to our data.

2020 has seen a huge amount of slots games being developed and added to online casinos. Most online casino operators will have literally hundreds of slots options for you to choose from. There are a huge variety of different themes for online slot games, and you are sure to find something to suit your tastes. Many popular TV shows and films have been adapted for slot games, so in our casino reviews online, you’ll definitely find something you’ll love to play.

Less common games

In our casino site reviews, you will find that most casinos will have a pretty decent selection when it comes to the classic casino games, such as slots, roulette, and blackjack. A good casino will not only provide a wide selection of these games, but they will also provide a nice selection of games which are generally not as popular as the classics.

This includes games such as video poker and table games such as craps and baccarat. You will notice that our casino site reviews have omitted the live dealer games from the games section of the reviews as these have been places into a separate category.

Live games selection

Across many of our online casino reviews, you will find that we have a section for live games. These games are about as close as you can get to a real casino atmosphere from the comfort of your own home.

As the quality and speeds of streaming services have improved, we have been able to cover more and more live games in our online casino bonus reviews. This year has seen a lot more live games popping up all across the internet - since there is so much to be said about live casino games, we have a whole page dedicated to it.

Online casino reviews: mobile experience

We have placed a high priority on examining mobile compatibility, layout, and functionality in our online casino reviews.

A good casino website or application should be pleasing to the eye, but also very functional - not only for players on big screens at home, but for players using their mobile devices too! It makes sense when you consider that around half of website traffic worldwide is generated by mobile devices (statista, 2019).

You should be able to easily find the things you want without having to trawl through endless sub-pages. Not only should an online casino design be intuitive, it should also be reliable. There is nothing more aggravating than a site which regularly crashes, particularly if there is a lot of money at stake.

In our online casino reviews, we are also looking for loading times kept to a minimum as well as good looking graphics in the games, on mobile and on desktop.

Another aspect of website design which we believe is very important is how easily you can access critical information, such as bonus terms and payout rates. Some sites have this information easily accessible, but some others are less forthcoming with the information.

Online casino reviews: payment options and fees

In order to gamble with real money in an online casino, you will need to add the appropriate level of funds to your casino account. In our online casino reviews, we have considered factors such as how fast, straightforward, and safe it is to make a deposit.

We have also considered the different casino payment options which are available. Ideally, a casino will have a wide variety of deposit options which will not incur any additional charges on the player.

Also, we show you how fast you are able to withdraw your winnings, as fast withdrawal speeds are very important to a lot of players.

Customer service

When something goes wrong with an online casino, you want to have the issue solved as quickly as possible.

While you would hope your casino of choice will have no issues that necessitate contacting customer service, it is good to know that they will be able to help you efficiently should the need arise.

Our casino site reviews have taken into consideration the quality of customer service available. A good casino operator should have various methods of contacting customer service, such as 24-hour live chat.

We have noted in our casino reviews the typical email response times, as well as whether or not free telephone support is available.

Safety and security

When you are spending your hard earned money in an online casino, you need to know that money is safe and secure. All of our casino reviews include casinos which are in possession of an appropriate license from the UK gambling commission.

Additionally, thanks to the data protection act, it is vital that any online casino takes the appropriate measure to encrypt any sensitive information and store it safely. In our casino reviews, we have compared the integrity of the different sites’ encryption methods.

Our casino bonus reviews have also taken into consideration the methods which each casino operator employs to protect players from harmful levels of gambling. These safety measures help to identify players who may have a gambling problem and will try to help them by doing things such as providing contact details for organisations such as gamblers anonymous and gambleaware.

Online casino reviews: RTP comparison

Another significant aspect to consider when looking at online casino reviews is the return to player (RTP) rate. Many online casino review sites display payout percentages across all games from a select number of casino operators.

A good amount of players misinterpret what exactly is meant by RTP rates. RTP rates are collected over a very long period of time, with many hands being played or slots being pulled – and an overall average of the return rate to players is then calculated.

The RTP rate is not, as some people think, the amount which you are guaranteed to win when you play a particular game. Some days, you might play and walk away with nothing, but then other days, you may find that luck is on your side and you win more. The RTP could also be described as the degree to which the house has an edge over you. There are even some games which may have an RTP rating of 100%, meaning that the house does not have any kind of edge on a particular game.

RTP ratings for individual games

As you can see from our casino reviews, the payout rates at each of the different online casinos are fairly similar. The key differences have been highlighted for your convenience. For many classic casino games such as roulette of blackjack, you will find that the RTP values are the same across all of the casinos because of the fixed rules of these particular games.

However, when it comes to games such as slots, there can be a significant difference between games - often the RTP rating on these games will fall between 90% and 99%. Any slot game which is offering under 90% RTP is probably not worth spending your money on.

Online casino reviews (UK): RTP ratings vs. Land-based casinos

You may be curious to know how the RTP ratings of online casinos hold up when compared to real world casinos. You might not be surprised to learn that the payout percentages for physical casinos are significantly lower in comparison to online based casino sites.

One of the main reasons for this difference is the fact that land-based casinos have significantly higher operating costs than their online counterparts. Also, you need to consider the fact that real world casinos are subject to significantly more regulations when it comes to maximum payouts, when compared to their online counterparts.

The higher RTP that you can benefit from is one of the major reasons that online casino games have skyrocketed in popularity since the turn of the decade.

Find the casino that is right for you

If you are interested in online gambling, you are sure to find a casino which appeals to you. Our reviews will help you to sift through the competition and find a casino which appeals to your needs.

When you are curious about any casino, reading online casino review sites can be a real aid to help you choose the right one for you, so get to reading what casinoguide has put together for you!

UK online casino reviews 2020

Objective reviews and ratings of 2020's approved online casinos. Get the best experience playing online at fully vetted sites offering the best bonuses, games and customer support.

New depositing players at 32red casino will receive a 150% match bonus up to £150 deposit bonus with the first purchase made at the casino.

32red casino is one of the top and most reputable online casinos for UK players. They hold two licenses, so you can be sure that this casino follows all laws in place.

You can be sure that your gambling experience will be safe and secure as the highest standards of security have been implemented to keep all your personal and financial information secure.

There are hundreds of games to choose from, which include a great range of slots, table games, jackpot games and a live dealer casino, where you get to play classic table games with real dealers.

32red casino is powered by microgaming, which is one of the leading software providers so you can expect all games to look amazing and play extremely well on both desktop and mobile devices.

New players will be able to take advantage of the no deposit bonus and the welcome bonus as well as earn red ruby rewards with every wager.

UK players will feel welcome at this award-winning casino that accepts GBP and is licensed in the UK.

Get 20 bonus spins on registration + 180 after depositing. On your first deposit get a 100% match bonus up to £100.

Casino.Com is a bright and fun online casino that caters to players from all over the world including the UK.

The casino only uses playtech as their software provider and you will find a great range of games that all look fantastic with crisp graphics and immersive sounds.

The casino accepts a number of currencies and players will find it easy to make deposits and withdrawals at the casino.

The customer support is available 24/7 and can be contacted via phone and email as well as live chat, which is the quickest way to get the help you need.

New registered players at 888 casino are eligible for a £88 free no deposit required bonus on registration and up to £1,500 in deposit bonuses across the first 5 deposits made at the casino.

888 casino is a well-known and respected online casino that has been in the market for years. They are trusted by thousands of players from all over the world including players from the UK. Players from the UK will feel at ease knowing that this online casino is licensed and regulated by the UK gambling commission.

There are so many banking methods available to all players across the world and you will have plenty of options where you can make safe and secure deposits and withdrawals.

888 casino uses multiple software providers that provide the best games to the casino including top titles. They also use their own software to develop unique and fun games that only their registered players can play. There is also a top-notch live casino where you will be able to play table games with live dealers.

The customer support is always available and you are able to contact them in a number of different ways.

888 casino is a top online casino where players from the UK will feel right at home. They offer everything that a player could want and a whole lot more.

Get a 100% match bonus up to £100 on your first deposit + 10 bonus spins on the second strike slot. For the next four days thereafter get an additional 10 bonus spins each day also on second strike.

Rizk casino is a fun online casino that is different from others. Players from the UK will be welcomed here as the casino is licensed in the UK and accepts GBP.

The welcome bonus is nice and players are able to get extra spins and a spin on the wheel of rizk, which will add something extra to their welcome bonus.

The casino uses multiple software providers, which means you will find only the best games. The casino offers hundreds of slot titles, but the table games section is lacking a little.

Banking is quick, easy and safe at rizk casino, but the withdrawals do have fees attached, so make sure you are aware of these.

The customer support is available 24/7 and can be contacted through live chat and email. The casino does not offer phone support.

Get up to £600 + 200 bonus spins at dunder casino. On your first deposit you'll get a 200% match bonus up to £50 + 20 bonus spins on the starburst slot. Thereafter you'll receive a 50% bonus up to £150 on your second deposit and a 25% up to £400 on you third deposit. You'll also receive an extra 20 spins per day for 9 days after your first deposit.

Dunder casino is a simple online casino that has made it easy for players to sign up, claim bonuses and find the games they are looking for. The casino does accept players from the UK and accepts GBP.

The welcome bonus on offer is generous as all new players are able to claim up to £600 and 200 extra spins to use on starburst. The welcome bonus is split over the first four deposits made at the casino.

Dunder casino is powered by multiple software providers that are some of the best in the business. You have access to over 600 games from these top software providers, which include a great range of slots, table games, video poker and a live casino.

The casino has made sure that when you bank with them all your financial information is kept safe and secure. You have a good selection of banking methods to choose from, but keep in mind the casino does charge a fee on some of these.

The customer support is not 24/7 and you are not able to call the casino, but the live chat feature does offer real-time help and they are quick at responding to emails.

The welcome bonus is generous as players are able to claim the exclusive 100% match bonus up to £300 plus get 20 bonus spins on the dreamcatcher video slot. Players can also earn genting points and become part of the VIP scheme.

Genting casino is a classy online casino that caters to players in the UK. The casino is licensed and regulated by the UK gambling commission and accepts GBP

The casino is powered by multiple software providers and is able to offer the best games with amazing graphics. The live casino is one of the best and they have a great range of live games on offer.

Banking is easy, but they do not offer many options to make deposits and withdrawals. All financial information is kept safe and secure with the highest security measures in place.

The customer support is available 24/7 and can be contacted via email, live chat and you are able to request a callback.

Get your 10% cashback reward + a 100% match bonus up to £200 with your first deposit. Get another 50% match bonus up to £300 with your second deposit.

Mansion casino is an attractive online casino that offers something for every type of player. Players from the UK are welcome here as they are UK licensed and accept GBP.

New depositing players to mansion casino can take advantage of our exclusive bonus offer available here at bestukcasinos.Co.Uk. Players from the UK will receive a welcome bonus package worth up to £500 on their first two deposit + 10% cashback.

The casino offers more than 300 games, which are all powered by playtech. The games look amazing and there is a great selection on offer.

Making deposits and withdrawals at the casino is easy as they offer plenty of banking methods.

The customer support is available 24/7 and can be contacted via phone, email and live chat.

First time depositing players at casumo casino are eligible for a 100% match bonus up to £300 + 20 bonus spins.

Casumo casino offers players something different from the usual with their adventure where players can complete missions and earn extra rewards.

The welcome bonus is generous as all new players are able to get up to £300 as well as 20 extra spins. They also offer weekly promotions, which you should have a look at.

In terms of software, the casino is powered by multiple providers to bring you only the best and most popular games that all look great.

Banking is easy with all popular methods accepted at the casino. Players from the UK are able to make deposits and withdrawals in GBP and other players can use EUR.

The customer support is 24/7 and can be contacted via live chat and email only, as you are not able to call the casino, however, they do provide an FAQ section and links to their social media pages where you can connect with them.

Get a 100% deposit bonus up to £100 + 50 bonus spins on the book of dead video slot on your first deposit at slots magic casino.

Slots magic casino is a magical online casino with plenty on offer to all types of players. The casino accepts players from the UK, uses GBP and is licensed and regulated in the UK.

The casino is powered by multiple software providers, including top providers like netent and microgaming. They have hundreds of slot titles to choose from, but if you need a break from the reels then you are also able to play table and card games.

Making deposits and withdrawals at the casino is quick and easy as they offer popular banking methods.

The customer support is available 24/7 and can be contacted via phone, email and live chat.

Claim 200 wager-free cash spins at casinoeuro as a new depositing UK player.

Betfair casino is a reputable online casino that holds a UK gambling license, which makes it a perfect choice for players in the UK.

Betfair casino is powered by multiple software providers and you will find a great range of games from top providers, which include playtech and netent.

There are a number of banking options available to UK players that can make deposits and withdrawals in GBP.

The customer support is fast and efficient and aims to reply to all questions and resolve any issues quickly.

Betfair casino overall is a good online casino that has plenty to offer in terms of games and players will always be able to find something they want to play.

First time purchasing players at hello casino can receive a 100% match bonus up to £100 + 50 bonus spins.

As soon as we signed up to hello casino and played through our deposit and bonus funds, we knew that we had found a great casino. Here you can find the best online casino games from world-class software providers and you can also play to win some of the biggest online jackpots. The bonuses and promotions are pretty lucrative and there’s everything that you could ever possibly want from an online casino at hello casino.

If you play at this casino some of the best games that we can recommend keeping an eye out for include joker pro, fairytale legends: hansel & gretel, king kong, dream catcher (live dealer game), live hold’em, live roulette, luck of the irish, casper’s mystery mirror, sam on the beach, little pigs, hot as hades, tarzan and mega fortune.

New players can claim a 100% match bonus up to £300 + 50 bonus spins on the first deposit at spinland

We love spinland and we know that you will too. The matching deposit bonuses, promotions and extra spins bonuses at this casino are fantastic and we love the diverse range of games. There’s pretty much everything you could ever want from on online casino right here at spinland and there are some massive progressive jackpots up for grabs on a daily basis here.

When you sign up to this top UK online casino some of the first games that we can recommend keeping an eye out for include games like live roulette, live blackjack, spin sorceress, gorilla go wild, guns N’ roses, jungle jim – el dorado, aloha: cluster pays, ted, big bad wolf, jewel strike and divine fortune. If you like these ones, you also need to check out mega moolah, the pig wizard, the naked gun, worms reloaded, hall of gods, mega fortune, forsaken kingdom, jurassic world and fortunes of sparta.

The welcome bonus on offer that incluldes a 100% match bonus up to £100 + 50 starburst bonus spins.

Play frank is a fresh and unique online casino that accepts players from the UK. There is a great feel to this online casino and players will find it easy to navigate.

The casino is powered by multiple software providers and offers more than 800 games. There is a huge selection of slot games, table games, jackpot games and a live casino.

Making deposits and withdrawals at the casino is safe, secure and easy as the casino offers a large range of banking methods.

The customer support is not available 24/7 and can only be contacted via email and live chat.

50 bonus spins on the popular starburst video slot game for first time players

Party casino is a great place to visit if you are looking for a varied selection of both new and old online casino games. Here you can find everything you’re looking for all under one roof including great bonuses & promotions, hundreds of games, a live dealer casino and a brilliant loyalty program and VIP experience like no other casino.

When you visit party casino some of the first games that you need to check out include luck O’ the jackpot, starburst, vikings go berzerk, jurassic world, european roulette pro, rainbow riches free spins, live blackjack, space venture, cash cruise, cleopatra, live immersive roulette, guns N’ roses, bruce lee and game of thrones. Here you can find games from amaya, blueprint, elk studios, microgaming, netent, isoftbet, thunderkick, WMS gaming, IGT interactive, yggdrasil and more.

Claim 200 wager-free cash spins at casinoeuro as a new depositing UK player.

Casino euro is a sleek and clean looking online casino that is regulated and licensed by the UK gambling commission making it a safe place for players from the UK to gamble. New purchasing players at casinoeuro can receive up to 200 wager-free cash spins as new depositing players at this online casino.

The welcome bonus is nice as players can double their money. They offer regular promotions daily so it is a good idea to have a look at the day’s promotion and see if it is something you would like to claim.

There are 900 games on offer at casino euro, which is a huge number of games. These games have been provided by top software providers and you can expect excellent graphics and gameplay.

Banking has been made easy at the casino as they accept GBP and offer popular deposit and withdrawal methods.

The customer support is available 24/7 and can be contacted via live chat, phone and email.

For ever £1 deposited at playojo you'll receive 1 bonus spin for up to 50 bonus spins on your first deposit.

Playojo is a brilliant new online casino and it’s one that we can highly recommend. It has an excellent selection of games and also a state of the art live dealer casino with live games from evolution gaming and extreme. There are plenty of life-changing jackpots to be won on a daily basis and some of the hottest online casino games in the world can be found here.

When you sign up to playojo make sure that you keep an eye out for some of the following top-rated games. Some of our favourites include all of the live dealer games and also games like spartacus: call to arms, wish upon a jackpot, mega moolah, mega fortune, zeus III, twin spin, rainbow riches, lucky leprechaun, the spin lab, vegas hits, avalon II, epic monopoly II, motörhead, spiñata grande, winstar and divine fortune.

Betsafe casino is a reputable online casino that is licensed by the UK gambling commission and accepts GBP, making it a good choice for players in the UK. New depositing UK players will be able to receive 200 wager-free cash spins for deposits made in the amount of £200. Full terms and conditions do apply to this bonus so please be sure to check their website for full details.

In terms of games, betsafe casino offers plenty from various top software providers. You will have a great gambling experience on any of the games you choose to play as they all look fantastic. The live casino is also comprehensive with HD games.

In terms of banking, players will be able to make safe and secure transactions as they are protected with SSL encryption.

Customer support is available 24/7, but take a look at their FAQ section first as it deals with every aspect of the casino, so you might find what you need there.

First time depositing UK players are eligible for a 100% match bonus up to £100 plus an extra 10 bonus spins with the first deposit. For the next four days following this first bonus all you need to do is login and you'll receive an extra 10 bonus spins.

Roxy palace casino is a swanky and cool online casino that accepts players from the UK. They accept GBP and are licensed and regulated in the UK.

Roxy palace casino is powered by top software provider, microgaming and you will be able to play a great range of games through instant play and through download as well as on mobile devices.

Banking at the casino is quick and easy and the casino offers popular deposit and withdrawal methods. All transactions are protected with SSL encryption.

The customer support is 24/7 and can be contacted via phone, email and live chat.

We take a look at which online casinos are the most popular on the market, and test these for you. We then pick the ones that are the best and list them on our site.

To decide which casinos are the best for our players we look at the bonuses they offer, their licensing, their banking methods, their security, the games that they offer, the software providers they use and other such things.

We test their payout speeds and if the casino operates in a safe and honest manner, so you have a fair gambling experience.

Yes, we are compensated for promoting online casinos, however, we try to be entirely neutral when we review these casinos.

Our reviews are conducted in an honest manner and we look at all aspects of the casino to ensure that they are safe to play. We try to be as objective as possible when we test and review the casinos.

We only promote casinos that are licensed and regulated by the UK gambling commission, which means that the casino adheres to all laws and regulations in place.

We continuously monitor the online casinos that we have listed and reviewed to ensure that all information is correct and up to date. We look for any changes that may occur whether big or small.

If they change licensors, for instance, or if they add a new banking method then we will inform players on this so they are never in the dark.

We do all the hard work for you so that you can start playing at a safe and secure online casino that protects you and offers a fair real money gambling experience.

If an online casino goes rouge then you need to report it to the appropriate authorities like the UK gambling commission. The online casino will then be placed on a blacklisted list and other players will be warned against the casino.

A rouge casino is usually one that does not payout winnings to players, if the game integrity is compromised and if they offer poor support among other things.

These casinos need to be reported immediately so that the correct authorities in place can address all these issues.

We regularly update our listings to ensure that all information is correct. If any of the online casinos change anything in terms of bonuses etc., we will update our information accordingly.

If new online casinos have shown to be trustworthy and deserve to join our list of top UK online casinos then we will review these and add them if appropriate.

We always keep on top of changes happening in the market as well as any new offerings on the market so that our visitors are always informed.

There are a number of factors that we look at when we evaluate the casinos that we list.

We first ensure that the online casinos are licensed by a governing body and in the case of UK online casinos, this would be the UK gambling commission.

We also look at the security measures that the casino has put in place to ensure that all financial and personal information is kept safe and secure.

Other factors that we look at are the bonuses and if they are feasible to claim, the customer support and how quickly and efficiently they respond, the banking methods, payout times, the games on offer, the software providers, the interface and other aspects.

About our reviews

The best way to find out more about an online casino is to read reviews that are available. This allows you to compare online casinos and to also find out more about the aspects of an online casino.

You are able to read and compare online casinos with the reviews provided by bestukcasinos.Co.Uk.

On our site, we have provided objective views of top UK online casino that focus on what the player wants to know. The casinos that we have reviewed are reputable and trusted in the market and by us. We have made sure that UK players are safe and secure at all our reviewed online casinos.

When we review online casinos, we look at a number of different factors which include how easy the banking is with the casino, how quickly the payouts take place, the customer service, the software used to power the casino and the bonuses that they offer.

Every factor of the online casino that we look at needs to reach our standard in order to earn a place on our top online casino list. We test all the online casinos that we list ourselves and use our own money to test the banking as well as the games and payouts. We don’t leave anything to chance as we want to make sure that players have a fair and safe gambling experience.

Read our reviews to find out more about top online casinos in the UK that use GBP so you can easily make deposits and withdrawals. Find out what bonuses you can claim and games that you are able to play. Also, all our online casinos can be played on the go as they are compatible on most mobile devices.

How to file a complaint

Filing a complaint against an online casino is a serious and difficult process

As such, it may be discarded or even reach serious legal consequences - the process is very bureaucratic, as with most complaints filed against businesses. The following steps will help you understand whether or not your complaint is indeed legitimate, and how to go about filing a complaint in the case that it is.

• Finding the authorities


• Verifying what is and isn't a legitimate complaint


• Obtaining a complaint form


• Filling in the complain form


• Receiving a reply

Previously required knowledge

To save you the time and effort of complaining about something illegitimate, it would be very helpful to read the online casino in question's terms and conditions, and privacy statement.

Instructions

Step 1

Find the authorities

All filed complaints are done so through an authoritative institution or system relating to the area one wishes to complain about. With regards to an online casino, such institutions could include a body handling the gambling act of your area, a gambling regulation council, or a general businesses regulation council or board. Because this differs between different cities, countries, and states, this will require you finding them on your own. You may do so by searching the internet, or alternatively by asking your lawyer.

Step 2

Verify that you have a legitimate complaint

In nearly all cases, the body that handles online casino complaints will have a website in which you may read what is considered a legal and legitimate complaint, and how to proceed with filing a complaint formally. If it is unspecified, it might help to access some local online casino chat rooms and speak with others who have either been through the process or know something of assistance, or simply speak with your lawyer.

Step 3

Obtain a complaint form

If you wish to proceed with your complaint, you may obtain a complaint form via the website of the body handling the complaints, by contacting their office, or by contacting a lawyer to obtain one for you.

Step 4

Fill out your form

Aside from general information which the form itself will outline if you are required to fill in, try to include all relevant information; dates, times, the nature of the matter, names, and anything else you see fit as relevant to the complaint.

Step 5

Send your complaint form to the authority

Send the complaint form with all appropriate documents and information to the specified address on the form itself.

It may take several weeks, or even months, beforeyou receive a reply regarding your complaint, if at all. This will depend onthe authority through which you are filing the complaint. If it is legitimateand supported, you will be notified on how to proceed with the matter and whatprocesses will follow. If not, you will be advised to disregard it.

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A casino guide players trust

A good online casino can bring the hustle and bustle of the vegas strip directly to your screen. You can launch the games it offers from the comfort of your home and on the go.

Whether you enjoy slots or classic table games, such as blackjack, roulette, or poker, a quality internet casino will provide you with plenty of opportunities to test your luck and skills with real money on the line.

If you’re reading this, you’ve probably already heard this promise.

But how many sites are actually capable of delivering on it? How can you distinguish the best casinos from the ones that aren’t worth your time? How do online casinos earn their money, who supplies their games, and are they safe to play?

The purpose of this site is to provide you with a comprehensive and up-to-date snapshot of the modern internet casino industry, complete with expert reviews based on real data sourced from casino sites.

This guide will also help you avoid many beginner mistakes, hopefully maximizing the enjoyment you get from your online casino adventure.

Cherry-picked casinos for you

Dedicated guides to online casinos in your country

Our website is a one-stop-shop for people looking for articles and guides to online casino gaming. A lot of the content on our website is international, and true no matter where you live.

However, there are certain rules and regulation, and sometimes even casino games, that are different in some regions and countries around world.

For this, we’ve created dedicated country guides for online casinos. For example, the top canada online casinos page only shows casinos tailored for players residing in canada. This makes it easier to choose a local brand that have all the features you’re used to.

Enjoy the latest bonuses from new casinos around the world.

Online casino page contents

Biggest casino bonuses

Below you find casinos sorted by the biggest bonus amount (max bonus on your first deposit) claimable by you as a new player. We continuously add more casinos with big welcome bonuses to our database. When we do they will show up here for you to browse.

Casino reviews based on real data

Our casino reviews, conducted by industry veterans, are based on cold hard facts. This way, only the best online casinos will top our charts.

Real experts

All reviews, game guides and articles you find on online.Casino are written by renowned experts within the casino industry.

Free-to-play casino games

Visit the casino games library to play slots, video poker, table games and more. It’s 100% free and you do not need to sign-up to play.

Things to consider when choosing an online casino

Online casinos aren’t created equal, so you should always compare the sites that are available in your region before you commit to a real-money deposit.

Many factors can influence the quality of your experience, including game selection, supported banking methods, customer service, bonuses, and the loyalty program’s structure.

We recommend sticking exclusively to the top operators on the online.Casino top lists, who all enjoy a spotless reputation among players and who have their paperwork in order.

With so many quality casinos around, there is no need to take any unnecessary risks.

Licenses

When vetting a casino on the internet, your first step should be to check whether the site is licensed by a legitimate regulatory organization.

This information should be readily available on the casino website and is usually located at the bottom of the home page.

At this stage, we also recommend checking whether your casino undergoes regular random numbers generator audits by an external certification company.

“the best casinos online have licenses from safe and respected jurisdictions.”

Some of the best online casinos operate out of jurisdictions classified as tax havens. Don’t be surprised if you notice that your casino is licensed in costa rica, the isle of man, malta, or curacao. In addition, several high-profile operators are based in the united kingdom, a country with long-standing gambling traditions and permissive online casino regulations.

In most cases, these licensing choices are motivated by necessity rather than greed. Over the past two decades, the industry has become so saturated that the companies that haven’t been able to escape overbearing taxation or unreasonable regulations have lost the ability to compete on the international stage, which confined them to fenced local markets.

If you want to read more about the different licenses that online casinos have you can do so here.

Restricted countries

As hinted above, legal casinos can’t accept players from all over the globe regardless of their regulator.

Many countries prohibit internet gambling outright, while others require local online casinos to operate in isolation from the rest of the world.

Fortunately, this doesn’t apply to most english-speaking jurisdictions, with the exception of some restrictive US states, such as washington or utah.

Nevertheless, country restrictions are something to be aware of if you plan to gamble while travelling.

International operators don’t require their customers to install geolocation software, but many casino websites block connection attempts from restricted countries and territories.

In most cases, attempting to circumvent such safeguards results in account termination.

Safety and security

Online casinos are required to process sensitive information pertaining to their clients, such as their personal details or transaction history.

Casino operators are aware that their reputation depends on their ability to keep such information secure. Consequently, no casino on the internet exchanges data with your device without SSL encryption.

Still, if you want to err on the side of caution, you can check whether your connection is encrypted by clicking on a small padlock icon located near your browser’s address bar.

On the back-end side, a typical internet casino implements multiple technical and organizational measures designed to protect its users’ data.

Casinos usually store information on secure servers and don’t make it readily accessible to low-level employees.

While these measures should be sufficient in most circumstances, the responsibility for maintaining the confidentiality of login credentials ultimately falls on the player.

Thus, you should never share your information with any unauthorized third parties.

Online reputation

If you want to check the trustworthiness of an internet casino, looking up the paperwork is only half of the puzzle.

The other half is the casino’s reputation with the players, which you can verify with a simple google search.

Our rule of thumb is to never rely on a single source, especially when it’s something like a forum post that could’ve been written by a disgruntled player motivated by an unlucky slots session.

What should raise a red flag are independently verified reports of dishonest conduct, especially regarding honoring bonus conditions and cash-out requests.

A common practice among fraudulent casinos is to lure gambling enthusiasts in with a promise of an advantageous bonus and then refuse to pay them because of terms-related technicalities, which are sometimes completely made up.

Note that not every withdrawal-related problem is caused by malicious intent.

Small casinos tend to operate on a tighter budget than top sites, so they might have legitimate issues with paying out big wins.

This clearly doesn’t mitigate the frustration a player is bound to feel because of a delayed cash-out, which is why we recommend sticking to high-profile platforms.

These shortcomings are also a good reason to avoid new online casinos that haven’t made a name for themselves yet.

The only exception to this rule should be new casinos operated by high-profile companies that already run other reputable gambling sites.

Game providers & game selection

Each gambling site offers a different selection of casino games. Some focus on slots, while others tempt their customers with high-quality table games or live dealer options.

However, much like in the world of land-based gambling, even the best casinos don’t design the software they offer.

Instead, casinos rely on specialized third-party companies to supply them with their gambling products. Some of the biggest names among such developers include playtech, microgaming, konami, IGT, betsoft, and net entertainment.

The games they produce are designed to be compatible with a wide range of casino platforms, so many popular slots are available on a wide range of sites.

The most successful slots tend to produce spin-offs and clones, which can become ubiquitous across seemingly unrelated platforms. For example, even casinos that don’t offer the original cleopatra game typically have an egyptian-themed slot that mimics its gameplay.

At its best, this trend can generate very refined titles, although it does introduce some repetitiveness into the industry. Fortunately, the largest casinos offer hundreds of games, so this shouldn’t be an issue as long as you stick to high-quality platforms.

Payment methods

Online casino sites tend to support a wide range of payment methods. All legitimate operators in the industry accept credit and debit card deposits. In addition, most sites will give you the option to use popular e-wallet services, such as neteller, skrill, or paypal.

Other commonly available options include ukash, entropay, and paysafecard.

Most casinos online do not accept cryptocurrency payments, which is understandable considering the anonymity they provide. However, many sites allow players to fund their accounts via wire transfer, money order, or even a check.

The industry standard is to process deposits instantly, but you need to use an electronic payment method if you want to start playing right away. An e-wallet or credit card payment may go through within seconds, but a wire transfer can take up to five business days.

Withdrawals are handled differently as the casino staff must confirm each request to prevent fraud. This process normally takes between 24 and 48 hours. Note that some deposit banking methods may not be available for withdrawals.

Finally, in many casinos, e-wallet cash-outs are available exclusively to customers who have already used the same method to fund their gambling account.

In out reviews we go through all of the above, and give a score accordingly.

Customer service

Virtually every casino on the internet will provide you with at least one channel to contact its staff. E-mail support is the most common option by far, and it’s available even on the smallest sites.

High-traffic casinos also tend to offer live chat and phone support. Further, some gambling sites accept traditional mail, although that’s more of a relic of the past than a viable contact method.

The response and operating times differ from site to site, but quality casinos generally respond to e-mails within 24 hours and deliver 24/7 live support.

In most cases, the support staff will be happy to provide you with assistance even if you’re not a paying customer, so it’s always a good idea to contact them if you have any questions about the bonuses or terms of service.

Most casino websites also feature an extensive help section to provide you with basic information on available banking methods, software, bonuses, promotions, and VIP schemes.

In addition, some sites give their customers access to game descriptions, which can be convenient for profit-seeking players who like to compare all available gambling options in terms of house advantage.

Mobile-friendliness

Modern casino platforms are designed to be compatible with mobile devices. If you visit a casino site using a tablet or smartphone, you’ll likely see a mobile-optimized lobby instead of the standard home page.

A typical mobile casino interface is more streamlined than its desktop counterpart, although it should give you access to all the important features, including banking, promotions, and customer support.

Whenever this isn’t the case, you can load the desktop version of the website to perform the necessary operations and return to the mobile version once you’re done.

Mobile users typically don’t enjoy access to a complete suite of casino games because igaming sites tend to offer many legacy titles that were designed before the advent of mobile gambling.

Again, you can often circumvent this problem by launching the desktop version of the site, but some desktop games can be hard to play on small-screen devices.

Gaming platform

Given the modular nature of modern casino engines, the software powering your casino site is highly unlikely to define your overall gambling experience.

You might get some exclusive slots, but unless you choose a north america-facing RTG site, you’ll still likely end up playing plenty of IGT and netent games.

All of the new casino platforms are completely browser-based and run on HTML5, which makes them compatible with common desktop browsers, such as chrome, firefox, opera, edge, and safari.

This feature also allows mobile users to load desktop casinos as long as their hardware is up to the task, which should eventually help bridge the gap between mobile and desktop casinos.

Most internet casinos do not offer a download option these days as game size is rarely a problem due to the widespread availability of broadband connections.

Back in the day, downloadable casino software was common because it allowed all players to feast their eyes on improved graphics and additional special effects, but this is no longer the case.

Live dealer casino

Many large gambling sites offer a live casino option, allowing their customers to enjoy popular table games with real croupiers and authentic casino equipment.

Much like standard online casino games, live dealer games are typically supplied by specialized third-party studios.

These studios are tasked with operating the tables and preparing an enjoyable lineup of games, sometimes streaming the same video feed to multiple casino sites. Some of the most popular live casino options include blackjack, baccarat, and roulette.

Live dealer games are significantly more expensive to run than their RNG-based counterparts, so the cost of playing them might be prohibitive for budget gamblers.

In card games, the number of player slots is typically limited, which is understandable as no dealer is capable of running a game for an unlimited number of players while following standard betting rules.

This isn’t the case for roulette and other games that don’t require the participants to play out their hands, but such a setup diminishes the social aspect of the live casino experience.

We have gathered all casino reviews here on the site, hope they come in handy.

Factors that make an online casino stand out

As mentioned, the competition between international gambling operators is fierce. Every site wants to be considered the best casino online, so it should come as no surprise that high-traffic platforms are constantly trying to one-up one another with their bonuses, VIP programs, and returning customer promotions.

This e-business arms race is generally beneficial for the players, as it provides them with plenty of opportunities to get maximum bang for their buck.

On the downside, many of the flashy four-digit bonuses come with nigh-on-impossible wagering requirements, which are supposed to compensate the casinos for the money that they pay out.

We recommend profit-oriented players to go for the more modest, balanced bonuses as they are significantly easier to claim.

Casino bonuses

Almost all international casinos offer a matched welcome bonus. Such casino bonus promotions award you with additional cash based on your initial deposit’s size.

For example, a 200% bonus will triple the amount of money credited to your account, and a 100% bonus will double it.

To prevent bonus abuse, these offers come with wagering requirements, which are sometimes also referred to as playthrough.

A playthrough requirement prevents you from cashing out until you’ve wagered a specific amount of money a predetermined number of times. This base amount may be equal to the size of your deposit or the size of your deposit and bonus combined.

• Wager requirements on the bonus only – in the first scenario, making a $100 deposit and claiming a 100% bonus with a 20x playthrough would require you to wager $2,000 (20x $100 deposit) to complete your playthrough.

• Wager requirements on the deposit and bonus – in the second scenario, you’d need to wager $4,000 (20x $100 deposit + 20x $100 bonus).

Thus, it is vital to read the terms and conditions for such promotions.

Games other than slots typically don’t contribute 100% of your wagers to your playthrough because of the lower advantage they give to the house.

In most casinos, video poker, table games, and some specialty games contribute only 10-20% towards clearing the bonus. Some sites even offer games that don’t contribute anything.

If you place a withdrawal request without completing your playthrough, you will forfeit your bonus, and the casino will deduct your losses from your account balance.

In addition, many casinos enforce rules that prohibit their customers from clearing bonuses by placing low-risk wagers.

An example of such a wager would be betting on both red and black in roulette or betting on pass and don’t pass in craps.

Loyalty programs

All major internet casinos reward their most loyal customers via VIP programs.

These programs are typically volume-based, which means that the more you play, the more cashback you receive.

The specifics differ from site to site, but in most cases, players receive VIP points for placing real-money bets. Players can later exchange these VIP points for real money, usually in predetermined increments.

For example, a casino may award its customers with one VIP point for every $10 wagered and allow them to exchange these points for real money at the rate of 100:1.

Such a scheme would be equivalent to 0.1% cashback. While this doesn’t sound impressive, it lowers the house edge on every game you play by 0.1%, which can be a big deal for profit-seeking players.

Many volume-based VIP programs are tiered. In a tiered VIP program, all players are assigned ranks based on the amount of money they tend to wager.

Reaching higher ranks typically allows customers to earn VIP points faster. In some casinos, high-status players also gain access to VIP-only promotions.

Much like in the case of welcome bonuses, low house edge games contribute less towards earning VIP points.

Unique features

Welcome bonuses and VIP schemes aside, most online casinos boast a unique set of events and promotions for returning customers. Some of the most common options include reload bonuses, free spins, instant bonus scratchers, and prize draws.

These offers are typically available for a limited period of time to reward frequent, consistent play.

Some casinos take these incentives a step further, offering leaderboard-based contests with real-money prize pools, slot tournaments, or guaranteed jackpots awarded to random players at the end of each day.

The quality of such limited-time offers is closely associated with the amount of traffic the casino can attract.

Small casinos usually only launch a few token promotions per year or forego such offers altogether, while larger sites can afford to attract customers with more impressive deals.

We continuously collect data from the online casino industry to keep our site up to date. For example, we gather terms and conditions for bonus offers and compare them for you. This makes it easier for you to choose a suitable casino based on your criteria.

Looking for a casino with a specific gaming provider? We have it all covered.

Tips for playing casino games online

Whether you visit an online casino looking for thrills or for a chance to win money, there are a few guidelines you should follow to get the best out of your internet gambling experience.

The most important rule is never to deposit more than you can afford to lose. All online casino games are stacked in favor of the house. If they weren’t, casinos wouldn’t be able to earn any money and would quickly go bankrupt.

Even if the casino didn’t have an advantage, the inherent volatility of the games would still present a risk to your bankroll. Perhaps counterintuitively, this volatility is also what allows casino players to find short-term success.

Thus, there is no point in getting annoyed or frustrated if you lose. Think of playing casino games as paying for entertainment. Don’t focus too much on the chance to come out ahead.

From a mathematical perspective, if you keep betting against the odds long enough, you’re guaranteed to eventually run out of money. If you really want to maximize your chances, your best option is to go big and take advantage of the aforementioned casino volatility.

This leads to our final point—don’t trust any “surefire” or “guaranteed” betting systems.

No betting system can alter the game’s mathematical structure. All so-called winning casino strategies are either based on fallacious thinking, such as a false belief that the outcome of one spin can affect the outcome of your next game (the famous gambler’s fallacy), or on lowering the chance of losing a series of wagers at the expense of increasing the risk of ruin.

Play for free before you play casino with real money

Most internet casinos will give you a chance to test their casino games for free without making a real money deposit or even setting up an account. This option should be available directly from the lobby or game browser.

Once you start a casino game in free-play mode, you’ll receive a predetermined number of virtual chips that you can use to place wagers.

You won’t win any real money that way, but you’ll get to learn how the game works and how volatile it is. This feature is particularly useful for inexperienced gamblers.

Withdraw if you win big

Assuming you have some care for the money you deposit to the casino, you should always withdraw if you win big.

The reasoning behind this approach is simple: once you’ve nailed that jackpot, you’ve beaten the game. You’ve managed to triumph against the odds and turn a profit, so there’s no point in subjecting your winnings to further risk.

If you don’t cash out, the rules of probability will eventually catch up with you and reduce your bankroll to nothing.

Refusing to follow this principle is equivalent to refusing to take advantage of the casino volatility, which is the only ace the house will ever allow you to have up your sleeve.

Simply put, if you refuse to withdraw when you win big, you give up on your only win condition.

Even if you don’t care about your winnings and just want to keep the reels spinning, we recommend withdrawing your initial deposit.

That way, you can start chasing another big payout while simultaneously guaranteeing yourself that, at the very least, you’re going to break even.

Online casino FAQ

The world of online casino games can be thrilling and entertaining, but it can also be confusing for inexperienced gambling enthusiasts. Below, you will find a series of answers to common beginner questions, which will hopefully help you understand how internet casinos operate and how they earn their money.

Most internet casinos are operated by honest companies and are perfectly safe to use. Unfortunately, every online industry has its share of scammers that reflect poorly on the whole. Thus, if you want to enjoy internet gambling in a safe environment, you should always research the casinos that catch your attention before you put your hard-earned money on the line.

This process isn’t always easy because dishonest casino operators are rarely straightforward with their customers. In most cases, they pretend to run a legitimate casino and then refuse to honor your withdrawal requests while stalling for time and giving you unreasonable excuses. Once their reputation is in tatters, they close shop and set up a new operation, aiming to repeat this pattern.

If you’re interested in learning how to avoid these dangerous faux casinos, section 4 of this article will be an excellent place to start.

All reputable international casinos are owned by legal businesses operating out of gambling-friendly jurisdictions. Unfortunately, this doesn’t make it legal to play their real-money games from anywhere in the world. All internet casino customers are required to follow the gambling laws and regulations that apply in their area of residence, and many jurisdictions do restrict access to such platforms.

In theory, if the local laws prohibit you from using a specific casino site, your country should be included on its list of restricted territories. The sad reality is that this isn’t always the case, and casino terms of service won’t protect you from criminal liability. You should always check your local gambling regulations before signing up for an online casino account.

Australia and UK residents should be free to access the vast majority of online casinos. In the united states, the situation is much more complicated because of ambiguous, outdated state-level regulations. Canada is way more permissive in this regard, but many europe-based casinos still refuse to offer their services to canadian residents.

Online casinos are typically regulated by government-mandated gambling oversight commissions.

International casinos tend to operate out of gambling-friendly countries that don’t overburden them with unreasonably high taxes. This means that most such platforms conduct their business under licenses issued by countries like costa rica, the isle of man, malta, or curacao.

For more information, please consult the licenses section of this article.

Most international casinos will allow you to sign up for a real-money account as long as you are at least 18 years old. This requirement typically results from the casino operator’s legal obligations and doesn’t necessarily reflect the minimum gambling age in your jurisdiction.

Internet casinos are serious about preventing underage gambling and expect their customers to adhere to their local gambling regulations. Consequently, if a casino discovers that you are over 18 but under the legal gambling age in your jurisdiction, you will likely forfeit your winnings, and the casino will terminate your account.

Gambling-related tax obligations depend on the laws in a players’ jurisdiction. No internet casino is going to assume any liability for its customers’ unpaid taxes, so you should familiarize yourself with your local gambling regulations before making a deposit to any igaming site.

Some of the countries that don’t require their residents to pay any taxes on casual internet gambling winnings include australia, canada, and the united kingdom. In the united states, players must report and pay taxes on all winnings.

Much like their land-based counterparts, online casinos offer games that are stacked in their favor. Except for keno, the house advantage typically isn’t very high, which allows individual players to be successful in the short run.

In the long run, the house always wins. Given enough games, even a sub-1% advantage can generate consistent profits for the casino. As a result, casinos that attract plenty of traffic are significantly wealthier than their less popular counterparts, which is one of the reasons why the internet casino industry is so competitive.

Internet casinos are relatively inexpensive to run, at least compared to brick-and-mortar gambling venues. This allows casino sites to offer welcome bonuses and returning customer promotions that don’t have an equivalent in the traditional casino industry.

Online casino games are produced by specialized third-party companies, such as konami, netent, IGT, or playtech. Some of their older releases were straightforward ports of games designed with land-based casinos in mind. Nowadays, many new titles are developed simultaneously for online platforms and traditional slot cabinets.

Internet casinos typically don’t offer exclusive games that were produced in-house. Several small casino operators undertook such efforts in the past to give their sites a unique feel, but the end result was almost always a testament to the gap separating them from professional studios regarding organizational experience and software development capacities.

Companies that develop casino games test their games before shipping them to casinos. This process is completely independent of gambling sites. Most game development companies don’t have any corporate ties with online casino operators.

In addition, all legitimate casinos are expected to undergo regular third-party audits to ensure that the RNG software they use to generate game outcomes is completely fair and random.

The house edge is the mathematical advantage the casino holds over its players. This advantage results in guaranteed returns to the casino operator over time. It also makes it impossible for players to turn a profit in the long run. Not every casino game gives the house the same edge.

For most slots, the house advantage falls within the 3-6% range. In video poker and some table games, the house edge can be lower than 1%, assuming the player follows proper strategy and doesn’t make any mistakes.

Progressive jackpot slots can become mathematically profitable to play over time because the jackpot grows every time a player places a wager. If the main prize grows large enough, the house edge can be completely negated.

While this might sound like an amazing opportunity, you should keep in mind that progressive jackpots can only get this large because the odds of hitting them are minuscule. If you focus on chasing them, you’re infinitely more likely to contribute to the bank than to break it open.

The default currency of most international gambling sites is the US dollar, although it isn’t difficult to find UK- or australia-facing sites that use australian dollars, canadian dollars, or british pounds instead. Many casinos will allow you to choose your primary currency or assign it to your account based on your IP address.
If you aren’t sure whether the casino you’re interested in supports your local currency, we recommend visiting the banking section of its website or contacting customer service.

No legitimate casino will ever ban you for winning regardless of the amount of money in question. That said, there are fraudulent casinos that will refuse to honor payout requests, usually citing imaginary terms of service violations. Such disputes sometimes do end up in unjustified bans, which account for the vast majority of internet stories of this kind.

For this reason, we recommend our readers to choose casinos we have researched before they commit to a deposit. The number of dishonest casino operations isn’t high compared to the number of legitimate sites, but it’s always better to be safe than sorry.

Online casino reviews

Here you will find the best online casino reviews and ratings march 2020. We test and review more features than any other site and rate many different aspects of each casino’s offering. Use the casino list below to compare casinos on all criteria that are important to you.

Reviews

Previews

These are previews of online casinos that have not launched yet or did so very recently. We will publish full reviews as soon as we are able to test and research each casino fully.

How we review casinos

We look at 40 different factors when reviewing a casino – from apps, awards, pros and cons and games to the VIP program and all different support and contact options, and much more. We spend a lot of time going through each individual casino, and believe these to be the most comprehensive reviews on the entire internet.

Here are some of the things we collate, test and review for each casino:

• Pros and cons – what we feel are strong and weak points for the casino on the whole after our tests.


• Awards – the full list of awards won by the casino.


• Games – A list of all the different kinds of games offered, as some players value a breadth of choice rather than just playing slots or table games.


• Software – an overview of the game manufacturers used by the casino. Many players prefer slots from specific software companies like netent or microgaming.


• Slots – we try tons of different slot machines and recommend the ones we think are the best and most fun to play.


• Table games (roulette, blackjack etc) – we try the non-live table games and list all different variants available.


• Video poker – to some players the old classic video poker is important. We try, and list, the full assortment of games.


• Live casino – we put live casino games and their dealers to the test, and list all live games offered.


• Jackpots – we list all major jackpot games and the current amount you can win.


• Mobile casino and apps – as most players use mobile phones or tablets today, we review how well the casino performs on small devices.


• High rollers – we list all high stakes games and see how high rolling players are treated.


• VIP program – what rewards are given to loyal players, and what are the different levels and requirements?


• Payment methods – we list all the different methods you can use for deposits and withdrawals, along with min/max amounts, fees and processing times.


• Support – we list all support options in all countries and recommend the ones that are most relevant to you.


• License – we list the jurisdictions in which the casino has been awarded an operating license.


• Languages, currencies and accepted countries – how well are international customers catered for, and their native languages an currencies supported.


• Company – who is actually behind this casino and where is the company located.


• Contact – how to get in touch with the casino outside of support – social media accounts and physical address.


• Ratings – our own overall rating and the ratings by several other casino review sites, all collated for easy overview.


• Complaints – common complaints related to the casino, and an option for you to file your own complaint that we will try to help you resolve.


• Responsible gambling – is the casino sensitive to those who suffer from problem gambling, and are there tools to curb excessive wagering?


• Security – what security measures are in place to safeguard your data and your money.

If you want us to include additional points in our casino reviews, please get in touch and we will try to incorporate that in the future.

So, let's see, what we have: learn about your options when online casinos misbehave. UK players have several options when it comes to lodging complaints against online casinos. At online casino complaints